By Wailin Wong and Julie Wernau | Redbox, the DVD kiosk rental chain, said Thursday it is laying off 200
employees at its Downers Grove call center as the company shifts those
operations to an outside provider with operations in Texas and Canada.
“After considering a number of options, it was determined that using a
third party to manage our customer service operations was the best
business decision for the company,” Redbox, which is a unit of Coinstar
Inc., said in a statement. “This decision did not come easily, but it
was ultimately the best option for achieving the level of service we
need to provide our customers.”
