A terminal at O’Hare International Airport. (Antonio Perez/Chicago Tribune)

By John Hilkevitch | Airline passengers are growing increasingly dissatisfied with their experience at O’Hare International Airport
on matters ranging from the cleanliness and comfort of terminals to
problems with baggage and security, according to a new survey by J.D.
Power and Associates.

Along with O’Hare slipping in virtually all categories since the last study by J.D. Power two years ago, Midway Airport went from first place in 2008 to ranking ninth in customer satisfaction
this year among 20 medium-sized airports where passengers were surveyed.

Read the full story: chicagotribune.com